Effective Date: [5/11/2023]
Thank you for shopping at the Dry Fly Girl site, owned by Hooked On Fly Outfitters LLC. We are committed to providing our customers with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or seek a refund for a purchase. This Refund and Return Policy outlines the procedures and guidelines for refunds and returns on our site.
- Eligibility for Refunds and Returns:
- Refunds and returns are only applicable to products purchased directly from the Dry Fly Girl site.
- To be eligible for a refund or return, you must initiate the process within 30 days from the date of purchase.
- The item(s) must be unused, unworn, and in the same condition as when you received them. It should be returned in its original packaging, including all tags and labels.
- Refunds:
- If you are eligible for a refund, we will issue a refund to the original payment method used for the purchase.
- The refund amount will exclude any shipping charges or additional fees incurred during the purchase.
- Please allow 14 days for the refund to be processed and reflect in your account.
- Returns:
- If you wish to return a product, please contact our customer service team at caddis@dryflygirl.com to initiate the return process.
- You will be provided with a return authorization number (RMA) and instructions on how to return the item.
- The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Upon receiving the returned item, our team will inspect it for eligibility and condition.
- If the return is approved, we will process the refund according to the guidelines mentioned in Section 2.
- Exchanges:
- We currently do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined in Section 3 and place a new order for the desired item separately.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- We may request supporting evidence such as photographs or a detailed description of the issue.
- In such cases, we will provide a prepaid shipping label for the return of the damaged or defective item, and upon receipt, we will either issue a refund or send a replacement, as per your preference.
- Non-Refundable and Non-Returnable Items:
- Certain items are non-refundable and non-returnable for hygiene and safety reasons, including but not limited to used or worn clothing, intimate apparel, and perishable goods.
- Changes to the Policy:
- We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at [email protected]. We will be happy to assist you.
Note: This Refund and Return Policy applies only to purchases made on the Dry Fly Girl site and may vary from the policies of any physical stores or other online platforms associated with Hooked On Fly Outfitters LLC.